Reference

Your Account Rights and Our Rules

These Terms and Conditions define the agreement between you and juraganqq when you open an account and use our platform, where local law permits.

Account eligibility depends on local lawPayments: DANA, OVO, GoPay, QRISWithdrawal verification within 24 hoursAccount security under your controlContact support anytime via live chat

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What These Terms Actually Cover

juraganqq Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By opening and using a juraganqq account, you agree to the conditions set out here, which govern deposits made through DANA, OVO, GoPay and QRIS, withdrawal processing, account conduct and communication between you and our team. Access to and eligibility for our services depends on local

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law, and we reserve the right to restrict or suspend an account that operates outside those boundaries. We update these terms when our services change, and we will notify you via the email address linked to your account at least seven days before any material change
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takes effect. We do not sell your payment data to third parties, and all QRIS and GoPay transaction records are stored in encrypted form on our servers for a minimum of 12 months to meet our operational audit requirements.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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How to Reach Us About These Terms

If any clause in our Terms and Conditions is unclear or you believe your account has been handled in a way that does not match what…

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How juraganqq Handles Your Account Data

Our approach to data handling under these Terms is built around transparency and minimal collection — we only store what is operationally necessary to run your account, process withdrawals and keep your…

Data Retention Policy

We keep your account transaction records for 12 months minimum. After that period, data not required for legal or audit purposes is purged from our servers on a rolling monthly schedule, as stated in these terms.

Cookie Usage

Our site uses session cookies to keep you logged into your account and analytical cookies to understand how pages are used. You can manage cookie preferences in your browser at any time without affecting account access.

Account Security

Your account is protected by password authentication and, optionally, two-step verification via your registered mobile number. We never ask for your password by email or live chat — any such request is not from us.

Payment Data Handling

DANA, OVO, GoPay and QRIS payment identifiers are stored in tokenised form. We do not store your full e-wallet credentials on our platform, and no payment detail is shared with third parties outside our processing chain.

Requesting Account Changes

To update your registered email, phone number or linked payment method, submit a request through the in-account Help section. Verification of your identity is required before any change is applied to protect your account.

Dispute Resolution Contact

If you believe our platform has not acted in line with these Terms and Conditions, contact our support team via live chat or email. We escalate unresolved matters to our compliance review team within 48 hours.

Frequently Asked Questions About Our Terms

These questions cover the parts of our Terms and Conditions that you are most likely to ask about — from how we use your payment data to what happens if you want to close your account. If your question is not here, our live chat team can answer it directly, any time of day.

These terms apply to every person who opens a juraganqq account and uses our platform. Access and eligibility depend on local law. By completing registration, you confirm that you have read and agreed to all clauses stated here.

We will notify you by email at least seven days before any material change takes effect. The notification goes to the email address linked to your account, so keeping that address current is important for staying informed of any updates.

Send a data request through live chat or the in-account Help section. Our team will compile a summary of account data we hold — including transaction logs for DANA, OVO, GoPay and QRIS payments — and deliver it within five business days.

When you close your juraganqq account, we retain transaction and identity records for 12 months to meet our audit obligations. After that retention period, your data is purged on the next monthly schedule unless a legal hold applies.

Under these terms, we may suspend account access pending investigation if we detect activity inconsistent with normal use. We will contact you via your registered email within 24 hours of any suspension to explain the reason and outline next steps.

No. QRIS and GoPay identifiers are tokenised before storage and are never passed to outside parties beyond the payment processor required to complete your transaction. Full e-wallet credentials are never stored on juraganqq servers.

Submit your dispute via email with your account ID, a description of the issue and any supporting transaction references. Our compliance review team acknowledges all formal disputes within 48 hours and targets resolution within ten business days.

Your Account Rights and Our Rules

How to Reach Us About These Terms

How juraganqq Handles Your Account Data

Data Retention Policy

Cookie Usage

Account Security

Payment Data Handling

Requesting Account Changes

Dispute Resolution Contact

Frequently Asked Questions About Our Terms

01 Who do these Terms and Conditions apply to?

02 Can juraganqq change the Terms and Conditions without warning?

03 How do I request a copy of my personal data held by juraganqq?

04 What happens to my data if I close my account?

05 What does juraganqq do if my account is suspected of misuse?

06 Are my QRIS and GoPay payment details shared with anyone?

07 How do I formally dispute a decision made under these Terms?

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